Promotional Travel Personal Data Protection Policy


Name of the responsible company and controller of your personal data and information:


  • Promotional Travel Viagens e Turismo LTDA.
  • CNPJ: 40.434.458/0001-73
  • Address: Rua da Quitanda, 52 Sala 701, Centro, Rio de Janeiro, RJ – CEP:20011-03



Why do we collect data?

To perform the services requested by our customers and also to improve the experience of our customers with our tools and also comply with legislation.

Storage time of your data

The data will be stored by Promotional Travel indefinitely, or until when they are no longer useful for the purposes that motivated their supply and are no longer needed to fulfill any legal obligation.

All data is encrypted and recorded on systems with Tier 3 security certificates shared only with providers who provide services on your trip. At any time, you can ask us to delete your information.

Use of your data by Promotional Travel

Use personal data to enter, respond or keep in touch before, during or after requesting service through our channels and/or reservation systems.

Use personal data for advertising purposes, such as sending information about events, new products, through direct mail, telephone and other ways.

Sharing of personal data by Promotional Travel

In order for us to offer you our services, we need to share your data with some providers. Putting your privacy first, we use safeguards, whether technical and/or contractual, so that your data is sent in the most secure way possible.

Essential service providers for our activities; and governmental authorities/agencies due to legal, regulatory obligations or to comply with a specific court order.

Your rights as a holder of personal data

Confirmation of the existence of treatment, access, correction, among others.

You can exercise your rights whenever you want by requesting access to it to our Privacy Office at It is through this channel that you can request access to your data that is treated in our environments, manage your consent and even edit and delete your data, as well as exercise all rights guaranteed to you by the General Law of Protection of Personal Data (LGPD).

What channels does Promotional Travel provide for me to access my data?

Your rights can be exercised through this e-mail address:

Cookies used

Cookies are small files, collected and stored on the computer, smartphone or other device, when the user visits a particular website. Promotional Travel uses several types of cookies and requests your authorization to use these tools.

We use cookies to recognize you and your devices used during your browsing, improve your experience on our pages, since by collecting your data we can personalize the pages according to your preference, as well as keep some information so that you don’t have to tell us give the same information several times during your browsing.

Security of data received

In order to guarantee the security of your information, PROMOTIONAL TRAVEL uses the best security techniques available on the market. Our website has an SSL certificate that ensures the privacy and security of the information that is trafficked. Every credit card transaction follows the standard established by the PCI DSS. Access to the database and its information is highly restricted. The data center of our systems has security agents 24/7, closed circuit monitoring, electricity redundancy system and registration of all people who access the building.

We invite you to learn a little more about our commitment to the security of your data.


This notice was prepared for special compliance with Legislation No. 13,709 / 2018 (General Law for the Protection of Personal Data “LGPD”); nº 12,965 / 2014 (Marco Civil Law of the Internet in Brazil); and No. 8,078 / 1990 (Consumer Protection Code), without prejudice to compliance with the other applicable laws for the activities provided by PROMOTIONAL TRAVEL.


  1. Why do we collect data?

Promotional Travel uses all the information collected via filling out the registration, inserted by the user in this website or application, or automatically for the following purposes: (i) to fulfill the purpose for which you provided the information; (ii) expand our marketing offers and advertise products and services that may be of interest to you; (iii) to personalize and improve our products and services even more and (iv) to prevent fraud and minimize financial losses, among other cases that may escape the conventional.

User information may be used in other services provided directly by Promotional Travel, respecting the purposes exposed to the User and the authorization previously granted, when there is a legal requirement for its collection.

Promotional Travel, in some cases, may also process personal data when necessary for the fulfillment of a legal or regulatory obligation or regular exercise of rights in judicial, administrative or arbitration proceedings.

In addition, Promotional Travel may also process personal data based on your legitimate interest, always within the limits of your expectations, and never to the detriment of your fundamental interests, rights and freedoms.

In addition, the information collected may, upon prior collection of your authorization, be used for advertising purposes, such as for sending communications and news that are of interest to you.

If you feel uncomfortable and no longer wish to receive any promotional information from Promotional Travel, you can, at any time, contact us by e-mail to, expressing your opposition.

  1. Which data do we use?

Promotional Travel, in order to comply with the law and respect the privacy of its customers, will treat any information you provide to us with all care and security, using it only within the limits set out in this document.

To register, we collect your full name, email, phone number and CPF. This information is necessary to identify our customer to our providers and to perform our services.

Promotional Travel will collect the information actively entered by you, “User”, at the time of requesting a service, contact or registration, and also automatically collected information when using our services, such as, for example, data linked to your connection, such as: IP address, date, time, device used, consumption data and usage habits, among other information.

There will be two types of personal data: (a) those provided by the user and (b) those collected automatically by Promotional Travel.

(a) Personal data provided by the user: Promotional Travel collects all personal data entered in our registration form. Are they:

  • Passenger / guest CPF number
  • Applicant’s name
  • Telephone number of the applicant or passenger
  • Passenger’s date of birth
  • E-mail of the applicant or passenger
  • Payment identification
  • Contact name
  • Contact phone
  • Contact email
  • Contact title
  • Complete business and residential address
  • Mileage Card
  • Passport

We will only make use of the data that is actually relevant and necessary to achieve the stated purposes;

(b) Data collected automatically: Promotional Travel also collects a series of information automatically, such as:

  • Characteristics of the access device and / or browser
  • Internet protocol (IP) with date and time
  • Origin of the internet protocol (IP)
  • Device identification
  • Information about clicks and pages accessed
  • Search terms entered on our pages and / or applications

To make the collection, we use some standard technologies, such as cookies, pixel tags, beacons and local shared objects, which are used for the purpose of improving your browsing experience on our services, according to your habits and preferences.

Promotional Travel does not carry out the processing of personal data defined as sensitive by the LGPD, understood as those related to: racial or ethnic origin, religious belief, political opinion, union membership or organization of a religious, philosophical or political nature, data related to health or sexual life, genetic or biometric data, nor data on children, thus considering individuals up to 12 years old, and it is certain that, in the remote hypothesis in which the treatment of this information is necessary, we will request the specific consent of the parents and guardians of this , and / or we will process this information based on the other hypotheses authorized by the LGPD.

  • Used Cookies

Cookies are files or information that can be stored on your devices when you visit the website or application or use Promotional Travel’s online services. Generally, a cookie contains the name of the website or application that originated it, its lifetime and a value, which is generated randomly.

Promotional Travel uses cookies to facilitate use and better adapt its website and applications to the interests and needs of its customers, as well as to assist and improve its structures and content. Cookies can also be used to speed up your future activities and experiences on our services. Promotional Travel uses several types of cookies on its portal and its application. For a better understanding of the types of cookies and their uses, we have elaborated the table below;

Types of Cookies

What they do



Cookies are essential for Promotional Travel websites to load properly and allow you to browse correctly, as well as make use of all available features.

Session control, navigation, language and load balancing.


Cookies help us understand how visitors interact with Promotional Travel pages, providing information about the areas visited, the time they visited the site and any problems encountered, such as error messages.

Page optimization, user behavior, data transfer rate.


Cookies allow Promotional Travel pages to remember your choices to provide a personalized experience. Also, they allow Users to watch videos and use social tools, fields for comments, among others.

Language setup and time zone and social network panels.


Cookies are used to provide more relevant content and of interest to Users.

They can be used to present advertising with a greater targeting or to limit the number to which it is displayed on the pages of Promotional Travel. They also allow you to measure the effectiveness of a publicity campaign launched.

Relevant offers and ads, ad clicks, user behavior and browsing preferences.

Promotional Travel will ask the User for their authorization to be able to use the cookie tool, when first accessing the portal.

Promotional Travel emphasizes that cookies classified as necessary are essential for the normal functioning of this website, and the opposition to the use of this tool, through the option of controlling your browser, may lead to the rendering of pages by your browser unusable., user preferences such as: time zone, navigation language and data collection in forms completed by the visitor.

The user will be provided with the necessary tool to revoke authorization regarding the use of cookies, through the specific channel.

  1. Sharing of personal data by Promotional Travel

Promotional Travel is committed to presenting new solutions that increase the value of its products and services to offer its Users special marketing opportunities, such as incentives and promotions.

For this purpose, your information may be shared with some of our partner companies, in Brazil and abroad.

For the operationalization of its services, Promotional Travel uses a partnership with several companies located in Brazil and abroad. Below we present some hypotheses that the sharing of your information may occur:

  1. With partner companies and providers, in the development and provision of services aimed at the User;
  2. With authorities, governmental entities or other third parties, for the protection of Promotional Travel’s interests, in any type of conflict, including lawsuits and administrative proceedings;

iii. In the case of transactions and corporate changes involving Promotional Travel, in which case the transfer of information will be necessary for the continuity of services; or,

  1. By court order or at the request of administrative authorities that have legal competence for your request.
  2. Security of data received

All information provided by the User will be collected and stored in accordance with the strictest security standards.

To this end, Promotional Travel adopts several precautions, in compliance with the guidelines on safety standards established in the applicable laws and regulations, such as:

v.i. Promotional Travel uses the latest methods and equipment available on the market to encrypt and anonymize your personal data, when necessary. Encryption allows us to protect your data before it is transmitted over the Internet. Advanced encryption techniques make this information unreadable and prevent others from viewing it before it reaches our server.

v.ii. Promotional Travel has protection against unauthorized access to its systems.

v.iii. Promotional Travel only authorizes the access of specific people to the place where their personal information is stored, as long as this access is essential to the development of the intended activity.

v.iv. Promotional Travel guarantees that those agents, internal employees or external partners that perform the processing of personal data must commit to maintain the absolute confidentiality of the information accessed, as well as to adopt the best practices for handling this information, as determined in the policies and procedures external.

v.v. Promotional Travel regularly backs up and all information handled is checked consistently to protect the information you provide. Sophisticated protection systems are used and activity on our Site is monitored.

Promotional Travel also adopts institutional measures aimed at protecting personal data, maintaining a privacy governance program applied to its activities and governance structure, which is constantly updated.

Access to the information collected is restricted to employees and authorized persons. Those who misuse this information, in violation of this Privacy and Information Security Policy, will be subject to appropriate administrative, disciplinary and legal sanctions.

Although Promotional Travel does its best to preserve your privacy and protect your personal data, no transmission of information is completely secure, so Promotional Travel cannot fully guarantee that all information you receive and / or send does not are the target of unauthorized access by means of methods developed to obtain information improperly, such as technical failures, viruses or invasions of the Site’s database.

Anyway, in the remote event of incidents of this nature, Promotional Travel guarantees the full effort to remedy the consequences of the event.

Promotional Travel is not responsible for any other website that can be accessed from ours, and there is no link between such addresses.

  1. Storage time of your data

The data will be stored by Promotional Travel indefinitely, or until when they are no longer useful for the purposes that motivated their supply and are no longer needed to fulfill any legal obligation.

All data is encrypted and recorded on systems with Tier 3 security certificates shared only with the providers that provide service on your trip, and at any time you can ask us to delete your information.

User information may be kept for compliance with a legal or regulatory obligation, transfer to a third party – as long as the data processing requirements are respected – and exclusive use of Promotional Travel, including for the exercise of their rights in judicial or administrative proceedings.

We implement security measures, whether technical or organizational, to ensure the protection of your data, such as encryption, environment monitoring and the use of secure protocols.

  • Users’ Rights

In compliance with the applicable regulations, with regard to the processing of personal data, Promotional Travel respects and guarantees the User the possibility to submit requests based on the following rights:

  • Confirmation of the existence of treatment;
  • Access to data;
  • Correction of incomplete, inaccurate or outdated data;
  • Anonymization, blocking or elimination of unnecessary, excessive or treated data that does not comply with the law;
  • Data portability to another service or product provider, upon express request by the User;
  • Elimination of data processed with the consent of the User;
  • Obtaining information about public or private entities with which PROMOTIONAL TRAVEL will share its data;
  • Information about the possibility of the User not providing consent, as well as being informed about the consequences in case of refusal;
  • Revocation of consent.

You can exercise your rights whenever you want by requesting an email from our Privacy Office at It is through this channel that you will be able to request access to your data that is treated in our environments, manage your consent and even edit and delete your data, as well as exercise all the rights guaranteed to you by the General Law of Protection of Personal Data (LGPD).

It is important to consider that even if you request the deletion of your data from our databases, we will have to keep some data in order to comply with legal and regulatory obligations. But at the end of the periods specified in the legislation, we will exclude them.

  • Legislation and Forum

Promotional Travel will follow the provisions of federal laws, regardless of any conflict with state or other laws, and the jurisdiction of your domicile is competent to resolve any conflicts arising from this policy.

  1. Changes to our privacy policy

Promotional Travel reserves the right, in its sole discretion, to modify, alter, add or remove parts of this policy at any time. We recommend that you check this policy each time you browse the Promotional Travel website.